Chalvington Group may collect the following information about you:

– your name and gender;

– your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address;

– purchases and orders made by you;

– your online browsing activities on the Chalvington Group website;

– your password(s);

– when you make a purchase or place an order with us, your payment card details;

– your communication and marketing preferences;

– your interests, preferences, feedback and survey responses;

– your location;

– your correspondence and communications with Chalvington Group; and

– other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page).

Our website is not intended for children and we do not knowingly collect data relating to children.

This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy.  Some of the above personal data is collected directly, for example when you set up an online account on our websites, or send an email to our customer services team.  Other personal data is collected indirectly, for example, your browsing or purchasing activity.  We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.

Our controls

Chalvington Group is committed to keeping your personal data safe and secure.

Our security measures include: –

– encryption of data;

– regular cyber security assessments of all service providers who may handle your personal data;

– regular scenario planning and crisis management exercises to ensure we are ready to respond to cyber security attacks and data security incidents;

– penetration testing of systems;

– security controls which protect the entire Chalvington Group IT infrastructure from external attack and unauthorised access; and

– internal policies setting out our data security approach and training for employees.

Chalvington Group sends invoices from accounts@chalvingtongroup.com or name@chalvingtongroup.com. Invoices include a link to make payment online. If the email or invoice looks suspicious or you are unfamiliar please contact us on 01323 440555.  Chalvington Group will never ask you to confirm any bank account or credit card details within an email.  If you receive an email claiming to be from Chalvington Group asking you to do so, please ignore it and do not respond.

Chalvington Group will take card payments requests from you over the phone. Details are entered directly into a Merchant Services payment portal and will never be noted or stored.   Chalvington Group will never call you to ask you to confirm credit card details over the phone.  If you receive a call claiming to be from Chalvington Group asking you to do so, please do not respond.

You have the following rights:

– the right to ask what personal data that we hold about you at any time, subject to a fee specified by law (currently £10);

– the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge; and

– (as set out above) the right to opt out of any marketing communications that we may send you.

If you wish to exercise any of the above rights, please contact us using the contact details at the bottom of this page.

General

Chalvington Group collects and uses customers’ personal data because is it necessary for:

– the pursuit of our legitimate interests (as set out below);

– the purposes of complying with our duties and exercising our rights under a contract for the sale of goods to a customer; or

– complying with our legal obligations.

In general, we only rely on consent as a legal basis for processing in relation to sending direct marketing communications to customers via email.

Customers have the right to withdraw consent at any time.  Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.

Our legitimate interests

The normal legal basis for processing customer data is that it is necessary for the legitimate interests of Chalvington Group, including:-

– selling and supplying goods and services to our customers;

– protecting customers, employees and other individuals and maintaining their safety, health and welfare;

– promoting, marketing and advertising our products and services;

– sending promotional communications which are relevant and tailored to individual customers, and explicitly consented to do so

– understanding our customers’ behaviour, activities, preferences, and needs;

– improving existing products and services and developing new products and services;

– complying with our legal and regulatory obligations;

– preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies;

– handling customer contacts, queries, complaints or disputes;

– managing insurance claims by customers;

– protecting Chalvington Group, its employees and customers, by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to Chalvington Group;

– effectively handling any legal claims or regulatory enforcement actions taken against Chalvington Group; and

– fulfilling our duties to our customers, colleagues, shareholders and other stakeholders.

All of these web pages use “cookies”. A cookie is a small file of letters and numbers that we place on your computer or mobile device if you agree. These cookies allow it to distinguish you from other users of the website, which helps provide you with a good experience when you browse the website and provide Chalvington Group data about how the site is used, to improve its design and your experience.

Types of cookies used

The following types of cookies are used:

Strictly necessary cookies – these are essential in to enable you to move around the websites and use their features. Without these cookies the services you have asked for, such as leaving a comment clicking through a slideshow, cannot be provided.

Performance cookies – these cookies collect information about how visitors use a website, for instance, which pages visitors go to most often. This information is used to improve a website and to investigate any browsing problems raised by visitors. These cookies may collect information that identifies a visitor.

Functionality cookies – these cookies allow the website to remember choices you make and provide more personal features. For instance, a functional cookie can be used to remember the volume level you prefer to use when watching videos on a website. These cookies cannot track your browsing activity on other websites.

Specific cookies used on this site

CONTACT INFORMATION