#CAREERS
Careers
Join the Chalvington Team! With a heritage in the technology sector dating back to the 1980’s we have grown into one of the South East’s most experienced and reputable family run businesses. Over the years we have increased our portfolio of services within the Telecoms, ICT, Cloud and ERP software markets.
Our mission – Know our Customer 100%; Customer for Life, drives us to continuously improve our customer experience and efficiency through the provision of managed technology solutions within our portfolio of services.
We are a values driven organisation, our values defined together as a team are how we govern our approach with each of us holding one another accountable to them. We want to speak to likeminded candidates who naturally fit our values.
Loyalty
Knowledge
Integrity
Teamwork
Proactivity
Excellence
Passion
We are an ambitious business with a deep-rooted passion for technology and how it can be applied to bring commercial benefit to our clients and drive growth within our business.
The success of our mission is directly linked to the success of our team. We want each individual to enjoy a fulfilling career at Chalvington.
We value each and every member of our team. Recognising each individuals’ true character, strengths and interests are key to their career flourishing within Chalvington. Every role encourages personal development, whether this is through formal training, internal advancement or cross departmental partnerships.
We Want to Hear from You!
If the Chalvington team sounds like something you would like to be part of we would love to hear from you. Please introduce yourself by sending your covering letter and CV to careers@chalvingtongroup.com with the subject line of the job title you are interested in.
If we do not currently have any positions listed below, we would still like to hear from you if you are happy for us to keep your details on file.
Helpdesk Technician
Salary – Competitive Rates of Pay
Chalvington are looking for a person to join our Helpdesk team to work alongside other team members who together are responsible for providing IT, Telephone and Connectivity support to our customers.
Responsibilities include:
- Answering telephone calls and emails sent to the ticket system
- Logging issues and requests into our ticketing system
- Responding to problems / requests and attempting to resolve
- Dealing with Incidents and Change Requests
- Configuring hardware including routers
- Escalating more complex incidents and changes
- Part of a rota for paid out-of-hours support (waking hours only)
Requirements
- Excellent telephone manner and good literacy skills
- High punctuality – we expect our staff to be ready to work at start times
- A basic understanding of IT terminology
- Have a willingness to learn
- Confidence working in a busy environment
- Employ a logical approach to problem solving
- Ideally live within 25 miles of our Hailsham based office
- Be able to work shifts based on a rota – varying between 07:00 – 09:30 starts
- Must have the right to live and work in the UK.
Desirable
- Previous working experience for a Managed Service Provider (MSP)
- Previous working within a IT environment
- Experience working within a customer facing environment
Benefits
- A competitive salary
- 21 days holidays plus Bank Holidays Additional 2 days holiday after 5 years’ service and 3 days after 10 years
- Birthday Leave
- Holiday buy-back scheme
- Cycle to work scheme
- NHS Top Up
- Development and training
- Career progression – we prioritise internal promotion
- Workplace pension
- Company funded social events
- Unlimited tea and coffee in the office
Senior Helpdesk Technician
Salary – Competitive Rates of Pay
Chalvington are looking for an experienced IT professional to join our Helpdesk team to work alongside other team members who together are responsible for providing IT, Telephone and Connectivity support to our customers.
Responsibilities include:
- Answering telephone calls and emails sent to the ticket system
- Logging issues and requests into our ticketing system
- Responding to problems / requests and attempting to resolve
- Dealing with Incidents and Change Requests
- Mentoring members of the team
- Configuring hardware including routers
- Part of a rota for paid out-of-hours support (waking hours only)
Requirements
- Excellent telephone manner and good literacy skills
- High punctuality – we expect our staff to be ready to work at start times
- An excellent understanding IT terminology
- Proven experience with:
- Windows Server / Desktop
- Active Director Management
- Microsoft 365 technologies, OneDrive, SharePoint
- Firewalls, routers, switches, and access points
- Virtualization – VMWare and Hyper-V
- Backup solutions – Veeam / Azure
- Connectivity diagnostics
- Have a willingness to continue learning
- Confidence working in a busy environment
- Employ a logical approach to problem solving
- Ideally live within 25 miles of our Hailsham based office
- Be able to work shifts based on a rota – varying between 07:00 – 09:30 starts
- Must have the right to live and work in the UK.
Desirable
- Relevant IT Certifications
- Previous working experience for a Managed Service Provider (MSP)
- Experience using ConnectWise Manage CRM
- Knowledge of Ubiquiti Unifi, Draytek Routers and Sophos Firewall hardware
- Knowledge of WithSecure, Sophos Central, Private Cloud solutions
- Experience working within a customer facing environment
Benefits
- A competitive salary
- 21 days holidays plus Bank Holidays Additional 2 days holiday after 5 years’ service and 3 days after 10 years
- Birthday Leave
- Holiday buy-back scheme
- Cycle to work scheme
- NHS Top Up
- Development and training
- Career progression – we prioritise internal promotion
- Workplace pension
- Company funded social events
- Unlimited tea and coffee in the office
Field Engineer
Salary – Competitive Rates of Pay
Chalvington are looking for a person to join our team of Field Engineers who are responsible for providing both onsite and remote support maintenance and installs to our customers.
Responsibilities include:
- Travelling to customer sites to provide onsite support and maintenance.
- While not at customer sites, resolving escalated issues and change requests remotely
- Building, Configuring, and Installing new hardware such as Notebooks, Desktops, Switches, Access Points.
- Helping onboarding of new customers such as deploying Endpoint Protection.
- Part of a rota for paid out-of-hours support (waking hours only)
Requirements
- At least three years of proven IT experience
- Comfortable working unsupervised and as part of a team
- Excellent presentation, communication, and literacy skills
- High punctuality – we expect our staff to be ready to work at start times
- An excellent understanding IT terminology
- Proven experience with:
- Windows Server / Desktop
- Active Director Management
- Microsoft 365 technologies, OneDrive, SharePoint
- Firewalls, routers, switches, and access points
- Virtualization – VMWare and Hyper-V
- Backup solutions – Veeam / Azure
- Connectivity diagnostics
- Have a willingness to continue learning
- Attention to detail and enjoy just getting things done
- Confidence working in a busy environment
- Employ a logical approach to problem solving
- Ideally live within 25 miles of our Hailsham based office
- Be flexible and willing to work paid out of hours on certain issues/projects
- A full valid UK Driving Licence
- Must have the right to live and work in the UK.
- This position will require satisfactory completion of an Enhanced Disclosure and Baring Service (DBS) check
Desirable
- Relevant IT Certifications
- Previous working experience for a Managed Service Provider (MSP)
- Experience with Apple MacOS
- Previous working experience as a Field Engineer
- Experience using ConnectWise Manage CRM
- Knowledge of Ubiquiti Unifi, Draytek Routers and Sophos Firewall hardware
- Knowledge of WithSecure, Sophos Central, Private Cloud solutions
Benefits
- A competitive salary
- 21 days holidays plus Bank Holidays Additional 2 days holiday after 5 years’ service and 3 days after 10 years
- Birthday Leave
- Holiday buy-back scheme
- Cycle to work scheme
- NHS Top Up
- Development and training
- Career progression – we prioritise internal promotion
- Workplace pension
- Company funded social events
- Unlimited tea and coffee in the office
Project Engineer
Salary – Competitive Rates of Pay
Chalvington are looking for a person to join our team of Project Engineers who are responsible for implementing varied IT projects and changes across many different types of customer networks and setups.
Depending on the type of project this could be as part of a project team, however you are also expected to be able to work on smaller projects independently.
You will work with a Project Lead to deliver the solution proficiently and on budget.
Responsibilities include:
- Scoping and designing of new and prospective projects
- Assisting with project planning on larger projects
- Building, Configuring and Implementing Projects to specification
- Ensuring documentation following a project is up to date and assist with training of the team when required.
- Onboarding of new customers which would include deploying relevant monitoring tools, configuring system/backup monitoring and documenting
- Technical Pre-Sales consulting assisting the sales team on larger tenders
- Providing remote and onsite support for complex issues and changes to customers.
Requirements
- At least five years of proven IT experience
- Comfortable working unsupervised and as part of a team
- Excellent presentation, communication, and literacy skills
- High punctuality – we expect our staff to be ready to work at start times
- An excellent understanding IT terminology
- Proven experience with:
- Windows Server 2022 and earlier / Desktop Windows 11 and earlier
- Active Director Management
- Microsoft 365 technologies, OneDrive, SharePoint
- Firewalls, routers, switches, and access points
- Virtualization – VMWare and Hyper-V
- Backup solutions – Veeam / Azure
- Connectivity diagnostics
- Have a willingness to continue learning
- Attention to detail and enjoy just getting things done
- Employ a logical approach to problem solving
- Great commercial awareness
- Ideally live within 25 miles of our Hailsham based office
- Be flexible and willing to work paid out of hours on certain issues/projects
- A full valid UK Driving Licence
- Must have the right to live and work in the UK.
- This position will require satisfactory completion of an Enhanced Disclosure and Baring Service (DBS) check
Desirable
- Relevant IT Certifications
- Experience with Apple MacOS
- Previous working experience for a Managed Service Provider (MSP)
- Previous working experience as a Project Engineer
- Experience using ConnectWise Manage CRM
- Knowledge of Ubiquiti Unifi, Draytek Routers and Sophos Firewall hardware
- Knowledge of WithSecure, Sophos Central, Private Cloud solutions
Benefits
- A competitive salary
- 21 days holidays plus Bank Holidays Additional 2 days holiday after 5 years’ service and 3 days after 10 years
- Birthday Leave
- Holiday buy-back scheme
- Cycle to work scheme
- NHS Top Up
- Development and training
- Career progression – we prioritise internal promotion
- Workplace pension
- Company funded social events
- Unlimited tea and coffee in the office
Certifications
Useful Links
Get in touch
Address
Units 6 & 7
Apex Business Park
Hailsham
East Sussex
BN27 3JU
Office Opening
Monday - Friday
08.30-17.00
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Chalvington Communications Ltd.
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Registered in England and Wales,
company number: 04068378.
VAT number: 750 547 825.
Registered office: 30-34 North St, Hailsham, Sussex, BN27 1DW.
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