On average, 20% of call duration is spent on-hold. Chalvington Studio turns this time into an opportunity for you to delight and inform your customers and market your products and services.

Your phone system is a key customer interface, but does it create a good impression? Are your callers routed through a menu that’s easy to navigate, and what do they hear whilst they’re waiting to speak to you, or whilst you’re working on their request?

A great caller experience starts with professionally recorded welcome messages, out-of-hours announcements, menus, and messages and music whilst on hold or in a queue. Chalvington Studio enables you to seamlessly implement music and messages from a library of 10,000+ professionally scripted and pre-recorded messages, or procure bespoke messaging using our fully integrated AI scripting tool, recorded by one of 300+ real voice artists or the latest in AI voice characters, all edited, and quality checked by sound engineers.

With our easy-to-use portal you can combine your on-hold marketing and comfort messages with a variety of licence-free music tracks to download instantly, giving your callers a superior experience.

Chalvington Studio provides so much more than just recordings! It incorporates everything you need to turn callers’ time on hold into an opportunity to upsell your products and services, including:

• IVR Prompts recorded and downloaded instantly for announcements such as welcome greetings, auto attendant, out of hours or voicemail
• Unlimited Instant professional recordings using advanced AI voice characters
• Bespoke recordings from 350+ real voice artists with a range of languages and dialects
• Pre-recorded marketing and comfort messages to simply use straight away, or tailor and add into your on-hold compilations
• Ability to create bespoke messaging in minutes using our fully integrated AI scripting tool
• Vast library of license-free music tracks to mix together with your on-hold messages
• On-hold message and music compilations mixed and available to download instantly